Yes. Figures sold on Veneroso Figures are 3D printed in resin and hand-painted, unless the product clearly states otherwise.

Our website focuses mainly on fully painted figures. Unpainted kits may be available through our eBay store or by request.

Some products may include digital renders provided by the original 3D sculpting studio. When available, we also include photos of finished physical pieces.

In many cases, yes. Please contact us before placing your order so we can confirm availability, size, price and production time.

Yes, depending on the project. We can study custom requests, scale changes, special finishes or specific characters. Please contact us with references and details.

Most figures are made to order. This means your figure is produced individually after your order is placed.

Production time depends on our current queue, the size of the figure and the complexity of the paintwork. The estimated production time is shown on each product page whenever possible.

No. All dates are estimates. We always try to complete each order as soon as possible, but handmade production can be affected by workload, printing issues, curing time, painting complexity or shipping delays.

Orders for made-to-order, customized or personalized products cannot usually be cancelled once the production slot has been reserved or the work has started.

Yes. You can contact us at any time and we will give you an update whenever possible.

Our figures are 3D printed in high-quality resin and finished by hand.

No. These are collector pieces based on 3D designs created by independent sculpting studios and artists.

Yes. Since each figure is hand-painted individually, small variations in color, shading, texture or finish may occur. This is part of the handmade nature of the product.

We carefully print, clean, cure, sand, prime and paint every piece. However, very small marks or imperfections may occasionally exist due to the nature of 3D printing and handmade finishing.

Yes. We ship to many countries worldwide.

Shipping costs are calculated during checkout depending on the destination country and package size.

For orders shipped outside the European Union, customs fees, taxes, import duties or handling charges may apply. These costs are not included in our prices and are the buyer’s responsibility.

No. All shipments are declared with their real value.

Shipping time depends on the destination country, carrier and customs process. Once the package leaves our workshop, delivery times are handled by the shipping company.

Please contact us. We will open an investigation with the carrier and help you through the process.

Please contact us within 48 hours of delivery and send clear photos of the damaged figure, the packaging and the shipping box. This is necessary to evaluate the issue and contact the carrier if needed.

Yes, whenever possible. Depending on the damage, we may offer replacement parts, repair instructions or another suitable solution.

No. Damage caused by drops, incorrect assembly, improper handling, exposure to heat, sunlight or humidity is not covered.

Due to the made-to-order and handmade nature of our products, returns are generally not accepted unless there is a significant defect or an error on our part.

No. Custom, personalized and made-to-order items cannot be returned simply because the buyer changed their mind.

Please contact us as soon as possible. If the mistake was ours, we will work with you to solve the issue.

Some figures may be shipped in separate parts to reduce the risk of damage during transport. This is especially common with larger or more delicate pieces.

Some pieces may require assembly. If needed, we usually include basic guidance or indicate the recommended assembly method.

Use a soft brush, a clean makeup brush or gentle air. Do not use water, alcohol, cleaning products or abrasive cloths.

We do not recommend it. Direct sunlight, high temperatures and humidity can damage resin and paint over time.

The 3D designs belong to their respective sculpting studios and artists. Veneroso Figures handles printing, preparation, painting and finishing.

No. Commercial reproduction, recasting, copying or unauthorized distribution of our products is not allowed.